Found a bug, have an urgent question, or need help with the app? You’re in the right place!
We’re sorry for the trouble. So we can fix your problem as quickly as possible, please send an email with as much detail as you can to:
📧 Support Email: [email protected]
What to include:
Where is my data stored? Everything stays on your iPhone. Meiki has no account, no cloud and no internet connection — your products and photos never leave your device.
Why did the background removal miss my product? Meiki uses on-device image recognition, which works best with a single product against a plain, well-lit background. When it can’t identify a product, it keeps your original photo instead.
How do I set an expiration date? Open a product and use the quick buttons — 1, 3 or 6 months, 1 or 2 years — or pick an exact date in the calendar.
Can I get my data back after deleting the app? No. Because nothing is stored outside your iPhone, deleting the app permanently removes your collection.